Invoices and payments

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PlayStep sells through Paddle, which acts as the merchant of record. Paddle:

charges your card or PayPal, in your currency where available,
adds sales tax or VAT and handles tax compliance,
sends receipts and invoices with your company details,
handles refunds under our refund policy.

Open the billing portal from Settings › Usage & billing to change your payment method, download invoices or cancel.

Failed payments

Paddle retries failed payments over several days and emails the billing contact. Usage & billing shows the date to pay by.

For 7 days nothing changes: guides run and you can publish.
After that, publishing is paused and Free limits apply: your first 3 live guides in production keep running for existing and new users, the others stop, and the "Powered by PlayStep" badge shows. Owners get an email and an inbox notice.
As soon as the payment goes through, Pro is fully back, with every live guide restored.

Cancelling

Cancel from the billing portal. Pro stays on until the end of the period you paid for; any overage not yet charged is charged at once. After that the workspace moves to Free.